Citizens Advice Finds 14 Million UK Households Receive Below-Average Energy Service

In Brief

The Citizens Advice survey highlights widespread customer service concerns in the UK energy sector, prompting calls for improvement.

Key Facts

• Around 14 million UK households are reported to receive 'below average' customer service from their energy suppliers.
• A Citizens Advice survey of 16 companies found half of gas and electricity consumers are with suppliers scoring less than three out of five stars.
• Ecotricity ranked highest in the survey, followed by Outfox, Octopus, and Co-operative.
• Citizens Advice has called for energy suppliers to improve their customer service standards.
• The government has addressed concerns about UK energy supplies, responding to claims of 'scaremongering'.

What Happened

Citizens Advice released survey results indicating that millions of UK households experience below-average customer service from their energy suppliers. The government has also responded to concerns about energy supply security.

Why It Matters

The findings highlight ongoing issues in the energy sector that affect a significant portion of the UK population. Addressing these concerns is seen as important for consumer protection and trust in energy providers.

What's Next

Energy suppliers may face increased scrutiny and pressure to improve customer service. Further government or regulatory responses could follow as the situation develops.